On the afternoon of the previous day, Ms. Zhang reported that at the end of November last year, she bought a pair of black adidas men's casual shoes at a sports shop in Anshan and spent 1,180 yuan. As a result, on February 1 this year, she discovered that the sole of her left foot was broken and she had worn it for less than three months. Therefore, Ms. Zhang took the shoes to the store and asked for a replacement. However, because she lost her credit card, the business would not be replaced. Ms. Zhang said that at the time, she was using a bank card to pay for her card, and the merchant’s computer should have a record of the day’s consumption.
In this regard, Anshan Consumers Association said that according to the relevant provisions of commodity trading and exchange, consumers should have an invoice, credit card and other evidence in the replacement of goods, if the goods meet the Three Guarantees range, then the business should give consumers to replace. Although Ms. Zhang lost her credit card, Ms. Zhang’s credit card records in this store were stored on the same day. Then, the business should also have certain responsibilities.
At 1pm yesterday, the reporter contacted the sports shop. The manager of the store said that Ms. Zhang did not issue a relevant credit card. In principle, the store will not give him replacement goods. And from Ms. Zhang's credit card records, the computer can only display Ms. Zhang's consumption in the store on the same day, but the specific purchase of goods, the computer can not display. Ms. Zhang can go to the bank to print out the consumption records of the sporting goods store that day and take the printed note to the store. Then, the store helps her with a credit card and mails the broken shoes to the head office for help. She replaced a new pair of shoes.
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